Technical Support
Real technical help. From people who know the equipment.
When something isn’t running right, you need answers from someone who understands the machinery — not a call centre, not a parts catalogue, and not an email that takes three days to come back. We have experienced technical support staff and in Bayswater, and their job is to help you keep your plant running.
We support any plant, any industry. You don’t need to be running Steele or Händle equipment to call us.
How We Help
There’s no fixed process. We work however the situation calls for — phone, email, or on-site. If we can talk you through it over the phone, we will. If we need to see the machine, we’ll come to you.
The kind of support we provide includes:
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Fault diagnosis and troubleshooting
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Equipment commissioning and setup
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Process optimisation — getting more from the machinery you already have
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Planned maintenance guidance
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Responding to breakdowns and unplanned stoppages
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General technical advice on extrusion, shaping and material handling equipment
Experience That Matters
Our technical team has hands-on experience with heavy clay, mineral processing, and industrial manufacturing plant. They understand the pressures of production environments — shift schedules, output targets, the cost of downtime — and they approach every call with that in mind.
Having local technical capability means you’re dealing with someone in your time zone, who can be on a plane if the job requires it, and who isn’t reading from a script.
Not Just Our Equipment
We’re happy to support plant that isn’t ours. If you’re running older equipment, mixed-brand machinery, or something we haven’t supplied, get in touch. If we can help, we will. If it’s outside our expertise, we’ll tell you straight.
What you need, when you need it.
For more information on parts for your Steele machines, talk to your Steele regional sales or service representative, or contact us.